
FAQs
Do you ship internationally?
No at the moment we do not ship internationally.
How can I track my order?
Make sure to check your emails or orders in your account to find the tracking number!
Can I cancel or modify my order?
All sales are final. be sure to check before you place an order
What if my package is lost or damaged?
For a more detailed answer please read terms and conditions. If the package is lost or damaged please file a complaint with the courier as they hold responsibility for any damage or loss and all the packages are automatically insured therefore eligible to give you compensation up to $100
How can I get coupons?
By subscribing to the newsletter you will get emails when there are sales and coupon codes! also If you leave a review after every purchase you get a unique 30% Off coupon!
Can I stack discounts?
No, every discounts is unique so if you have a sale going on for example 20% off automatic discount and a coupon for 20%off your order, only one will work. you cannot stack them both. however you have fixed coupons such as free shipping on orders over $40 that will stack with discount coupons
How do I take care of my candle for the best burn?
Please allow the candle to reach a full melt pool ( burns until there is no wax on the edges) so that the wick doesn’t get weak and your burn stays perfect!
Are your products cruelty-free?
100% cruelty free!
What ingredients do you use in your candles, perfumes, and lip tints?
All our ingredients are safe for you and your pets, to use, breath and have in your home! they are all FDA approved and free of all the harmful ingredients! please refer to the ingredients list for more details
How can I contact you?
You can use the form in the contact section or simply send an email to lunellecandles@gmail.com
Do you offer gift wrapping?
No we do not offer at the moment.
Do you offer wholesale or bulk orders?
Yes! Please make sure to send an email with the design, style , scents , how many pcs, the deadline , and all the details concerning your bulk order!
Do you accept returns or exchanges?
We do not do orders or exchanges. We only do returns in very specific circumstances please refer to terms and conditions and the buyer is responsible for paying the return label.